Privacy Policy

DATA CONTROLLER

The controller of the personal data collected through this website is TOURS & TICKETS WORLDWIDE, S.L. (hereinafter, “TOURS & TICKETS WORLDWIDE”), with Tax ID (CIF) B75401927 and registered office at URB VELILLA PARK, S/N 18690 ALMUÑÉCAR – (GRANADA), Spain.

Contact email: contacto@tiklic.org.

DATA WE PROCESS

We may process the following categories of data:

Identification and contact data (first name, surname, email, telephone) that you provide when making a purchase or contacting us.
Transaction data (tickets and services purchased, amount and date). Payment data is processed directly through secure payment gateways; TOURS & TICKETS WORLDWIDE does not store full card numbers.
Browsing and website usage data obtained through cookies and similar technologies (see the Cookie Policy).
The content of the communications you have with our customer service.

PURPOSES OF PROCESSING

We process your data for the following purposes:

To manage the purchase, issuance and delivery of tickets, audio guides and other contracted services.
To provide customer service and handle enquiries, incidents, cancellations and refunds.
To comply with applicable legal, accounting and tax obligations.
To analyse the use of the website in order to improve our services.
To send you commercial communications about similar products and services, where there is a legal basis for doing so or you have given your consent.

LEGAL BASIS FOR PROCESSING

The legal basis for processing is, as the case may be: the performance of the contract or pre-contractual measures (Article 6.1.b of the GDPR); compliance with legal obligations (Article 6.1.c); the legitimate interest of TOURS & TICKETS WORLDWIDE in improving and promoting its services (Article 6.1.f); and your consent (Article 6.1.a), which you may withdraw at any time without affecting the lawfulness of prior processing.

DATA RETENTION

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the retention periods legally required, in particular in commercial, accounting and tax matters. Data processed on the basis of consent will be kept until you withdraw it.

RECIPIENTS OF THE DATA

Your data may be disclosed to service providers acting as data processors (for example, web hosting providers, payment gateways, analytics tools and advertising platforms such as Google and Microsoft), which process the data solely in accordance with our instructions. It may also be disclosed to public authorities and bodies where there is a legal obligation. Some of these providers may carry out international data transfers, in which case the appropriate safeguards provided for in the GDPR will apply.

YOUR RIGHTS

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, as well as withdraw the consent given, by writing to contacto@tiklic.org, indicating the right you wish to exercise. You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you consider that the processing does not comply with the applicable regulations.

DATA SECURITY

TOURS & TICKETS WORLDWIDE applies appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to protect your personal data against destruction, loss, alteration or unauthorised access.

CHANGES TO THIS POLICY

We may update this Privacy Policy to adapt it to legislative developments or changes in our services. The applicable version will be the one published on this website at any given time.

CONTACT

– Address: URB VELILLA PARK, S/N 18690 ALMUÑÉCAR – (GRANADA)

– Email: contacto@tiklic.org